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X-WR-CALNAME:Gartner-Steffen Team
X-ORIGINAL-URL:https://www.gartner-steffen.de/en
X-WR-CALDESC:Events for Gartner-Steffen Team
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TZID:Europe/Berlin
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TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20190331T010000
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TZOFFSETFROM:+0200
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TZNAME:CET
DTSTART:20191027T010000
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DTSTART;TZID=Europe/Berlin:20191230T080000
DTEND;TZID=Europe/Berlin:20191230T170000
DTSTAMP:20260622T013333
CREATED:20191230T103219Z
LAST-MODIFIED:20200428T110013Z
UID:3717-1577692800-1577725200@www.gartner-steffen.de
SUMMARY:A practical training for assistants and secretaries – Successful on the phone
DESCRIPTION:A practical training for assistants and secretaries\nSuccessful on the phone\nOn the telephone you represent your company internally and externally on a daily basis. You are the first point of contact and even in stressful day-to-day business you are constantly challenged to adapt to the different callers and their needs. Here it is not always easy to strike the right tone\, to appear friendly and competent. \nIn this one-day practical training you will acquire the tools for professional telephone handling – even in stressful times\, when everyone seems to want something from you and you don’t know where your head is at the moment. \nAmong the main topics of the telephone training are:\n\nSpecial features of communication on the telephone\nPersonal means of action and inner attitude\nVoice\, tone of voice\, mood\nThe phases of a telephone conversation\nRequirements for greetings and contact\nconversation techniques: Questions\, listening\, ego messages\nSolution-oriented conversation instead of problem discussions\nAvoid positive rhetoric / conversation killers\nAt the end of the bouquet – conclude telephone calls positively\nStrategies and discussion techniques for “angry” partners\nThe phases of a complaint discussion\nReacting confidently to personal attacks\nGetting in a good mood – dealing with stress\n\nMethodology/procedure\nThe telephone training is a practical training. Using a professional telephone training system\, delicate calls/telephone conversations are practiced and the participants receive feedback on their personal strengths as well as suggestions. \nA discussion guide to be worked out in the seminar complements the content focus and ensures the transfer. \nSeminar costs\nThe participation fee for this 1-day seminar includes seminar documents\, cold/warm drinks during breaks and business lunch and amounts to 430 Euro/participant plus VAT. \nContact\n\n\n  \n\n\n\n\n	\n		\n		 \n	\n	\n		\n		 \n	\n	\n		Please leave this field empty.\n		 \n	\n\n\n	\n		\n		 \n	\n\n\n	\n		I agree to the storage and further processing of my data.\n		 \n		\n		 \n	\n\n\n\n\n
URL:https://www.gartner-steffen.de/en/seminare/erfolgreich-am-telefon/
CATEGORIES:Ask for a date
ATTACH;FMTTYPE=image/jpeg:https://www.gartner-steffen.de/wp-content/uploads/2019/08/gruen15.jpg
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