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X-WR-CALNAME:Gartner-Steffen Team
X-ORIGINAL-URL:https://www.gartner-steffen.de/en
X-WR-CALDESC:Events for Gartner-Steffen Team
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TZID:Europe/Berlin
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TZNAME:CEST
DTSTART:20240331T010000
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DTSTART:20241027T010000
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DTSTART;TZID=Europe/Berlin:20241015T110900
DTEND;TZID=Europe/Berlin:20241016T110900
DTSTAMP:20260423T202315
CREATED:20191230T111657Z
LAST-MODIFIED:20240603T154812Z
UID:3772-1728990540-1729076940@www.gartner-steffen.de
SUMMARY:Mastering dificult situations skilfully
DESCRIPTION:Mastering dificult situations skilfully:\nDealing with delicate situations and challenging (conversation) partners\nA large part of the professional activity consists of communication with other people. Here\, it is always necessary to master problems and conduct difficult conversations. These conversations are difficult because the situation is tense and it is easy to be misunderstood. \nFurthermore\, it becomes tricky if\, for example\, unfair criticism is expressed by the other party or if you are asked to convey difficult content. No one is spared from challenging situations and from dealing with (seemingly?) difficult people. \nMaybe you have experienced situations that challenged you professionally and in which you asked yourself why you have to face aggressive\, unpleasant\, loud\, mean or penetrating contemporaries and why they make your life and work difficult. \nOne of the aims of this seminar is to get to know and try out alternative behaviours and procedures in order to defuse even delicate situations and master them with confidence. \nSeminar goals:\nThe participants … \n\nare familiarized with the basic concepts and principles of communication psychology and learn to apply them to their own communication behavior\nexamine their own listening behaviour\, become aware of the importance of correct listening for communication\, learn techniques of active listening and apply them to their everyday life\nexperience how they deal with conflicts and learn to react appropriately in conflict situations\nrecognise their personal strengths\, learn to better assess others and reflect on their own image of themselves and others\n\nContent\n\nBasic rules of communication\n– communication blocker/ communication promoter\n– the importance of feedback\n– positive/negative mood in the conversation\nActive listening\n– the precepts of good listening\n– the most common listening mistakes\nConflict resolution\n– preparation for and behaviour in conflict talks\n– the harvard model\n– confrontation without hurting\n– from “no” to “yes”: effective conversation techniques\nSelf knowledge and external perception\n\nMethodology\nThe practical work is the main focus of the training. The participants check their own behaviour through case studies\, video films\, exercises and checklists and thus increase their personal impact. New positive attitudes offer behavioral and action alternatives and provide – even in difficult situations – security and self-confidence. They contribute to personality development and lead to high personal motivation. \nWhere desired\, difficult (conversational) situations are presented in practical exercises and evaluated together by video camera. \nSeminar costs\nThe participation fee for this 2-day seminar includes seminar documents\, cold/warm drinks during breaks and business lunch and amounts to 830 Euro/participant plus VAT. \nTransfer-Coaching\nThe participants of this seminar have the possibility to arrange 2 hours of individual transfer coaching to increase their learning and implementation success for the time after the seminar. \nThe package price is € 1.170\,- plus VAT and includes the seminar and the transfer coaching. \nPlease do not hesitate to contact us about this possibility. \nContact\n\n\n  \n\n\n\n\n	\n		\n		 \n	\n	\n		\n		 \n	\n	\n		Please leave this field empty.\n		 \n	\n\n\n	\n		\n		 \n	\n\n\n	\n		I agree to the storage and further processing of my data.\n		 \n		\n		 \n	\n\n\n\n\n
URL:https://www.gartner-steffen.de/en/seminare/schwierige-situationen/
LOCATION:Theodor-Heuss-Platz 8\, Theodor-Heuss-Platz 8\, Berlin\, Berlin\, 14052\, Deutschland
CATEGORIES:Fixed date
ATTACH;FMTTYPE=image/jpeg:https://www.gartner-steffen.de/wp-content/uploads/2019/08/gruendunkel12.jpg
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